Last updated 5 December 2024
Mettle Accountants is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Information We Collect
We may collect the following types of personal information:
- Identification Information: Name, contact details (email, phone number, address), and other identifiers.
- Financial Information: Bank account details, transaction history, tax file numbers (if applicable).
- Technical Information: IP address, browser type, device information, and browsing behavior on our website.
- Other Information: Any information you provide to us directly through forms or communications.
2. How We Collect Information
We collect personal information through various methods, including:
- Direct interactions with you via forms, inquiries, or communication (email, phone, etc.).
- Automated collection through cookies and tracking technologies when you use our website.
3. How We Use Your Information
We may use your personal information for the following purposes:
- To provide services, including accounting, tax, and financial advisory services.
- To communicate with you, respond to your inquiries, and send important updates.
- To improve our website, services, and user experience.
- To comply with legal obligations, including tax reporting, financial regulations, and audit requirements.
4. Disclosure of Your Information
We may disclose your personal information to:
- Third-party service providers who assist us in delivering our services (e.g., IT support, payment processors, etc.).
- Government authorities, as required by law (e.g., Australian Taxation Office, regulatory bodies).
- Legal representatives, in the case of legal disputes or compliance matters.
5. Security of Your Information
We take reasonable steps to protect your personal information from misuse, loss, unauthorized access, and disclosure. These measures include secure servers, encryption, and restricted access to sensitive data.
6. Cookies and Tracking Technologies
Our website uses cookies to enhance user experience, analyze traffic, and improve functionality. Cookies are small data files stored on your device. You can control or delete cookies through your browser settings.
7. Your Rights Regarding Personal Information
Under the Privacy Act 1988, you have the following rights:
- Access: You can request access to the personal information we hold about you.
- Correction: You can request correction of any inaccurate or incomplete personal information.
- Deletion: You can request the deletion of your personal information, subject to legal and contractual requirements.
- Opt-out: You can opt-out of direct marketing communications at any time.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites before providing personal information.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated policy will take effect immediately upon posting.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
Mettle Accountants
Email: accounts@mettleaccountants.com.au
Phone: 1800 METTLE